CUSTOMER SERVICE PRINCIPLES

At the TSTC Harlingen Safety Department, we recognize our responsibilities to our customers. We are committed to provide customers with accurate information on safety and provide a safety environment while visiting our campus. To ensure quality services, the Safety Department will foster an environment that encourages and enhances trust. We pledge to provide high quality services to ALL our customers.

THE SAFETY DEPARTMENT SERVICES GUIDING PRINCIPLES

EXPECTATIONS

As a customer, you can expect us to:

• treat you with common courtesy and respect
• be fair, ethical, and professional
• provide timely and responsive service
• give you clear, accurate, and consistent information
• follow through on our commitments
• strive for continuous improvements in all of our services, and
• go the extra mile in our efforts to serve you.

GOALS

Trust is developed through the 4 C’s

• Character: Integrity, courage, compassion, contribution, responsibility, and treating others fairly.
• Competence: Have highly trained Additional Duty Safety Officers on campus to under stand the complexity and responsibility of their tasks.
• Communication: Have good honest open communication with customers and demonstrate respect for the individuals.
• Continual Improvement: Ask the customers about the services we provide and use those results to improve our services.

STANDARDS

In our efforts to provide customer services, we have established the following standards for responding customers.

• We respond to telephone calls within the hour or earlier if possible.
• We respond to e-mails within 24 hours or earlier if possible.

CUSTOMER SERVICE CONTRACT

We set high standards for customer service and hope it meets your expectations. If it does not we invite you to contact the Chief of Safety:

1902 North Loop 499, Room 202 Harlingen, Texas 78550-3653
(956) 364-4205 phone
(956) 364-5111 fax 

If you are still not satisfied with the service you receive from the Safety Department, you may contact Mike Buck, Vice President of Administrative Services:

1902 North Loop 499
Harlingen, Texas 78550-3653
(956) 364-4200 phone
(956) 364-5110 fax
mbuck@harlingen.tstc.edu