Customer Service

:: Mission

The Physical Plant will provide the basic services that create the foundation of support that enables the college to offer quality technical education to the citizens of Texas.

:: Customer Service Principles

At TSTC Harlingen Physical Plant, we recognize our responsibility to our customers. We are continually striving to provide the highest quality and effectiveness by delivering the best service to our college community. Our services create the foundation of support to an environment that encourages and enhances trust in our facilities. We at Physical Plant pledge to provide high quality service to ALL our customers.

:: Physical Plant Service Guiding Principles

We will value each customer through our professional attitude, competence, and efficiency. We will welcome input and will use that input to improve our performance.

:: Expectations

As a customer, you can expect us to:

• Treat you with common courtesy and respect;
• Be fair, ethical, and professional;
• Provide timely and responsive service;
• Give you clear, accurate, and consistent information;
• Follow through on our commitments;
• Strive for continuous improvements in all of our services; and,
• Go the extra mile in our efforts to serve you.

:: Goals

• The Physical Plant staff is dedicated to quality Customer Service.
• Maintain a student/customer policy of courtesy, respect and accessibility.
• The facilities at TSTC Harlingen shall be well maintained, easily accessible to our customers, clearly marked with appropriate directional and informational signage.
• Communications with our customers will emphasize courtesy, accuracy and efficiency.

:: Standards

The organization will respond to each customer inquiry in a timely manner irrespective of the nature or mode of inquiry.

• Respond to telephone calls within 24 hours
• Respond to e-mails within 24 hours
• Respond to written request within (5) five working days.